Returns & Refunds policy

Returns are accepted within 14 days of delivery under below conditions.

Full refund will only be issued in case of damaged goods. In case of change of mind or any other instances where there was no damage to received product, an exchange will be offered to you, with return postage at your cost. In order to receive refund or exchange, you must inform us of your reasons by means of a clear statement and photos of damage by e-mail hello.kimono.komono@gmail.com.

We will process refund / exchange no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons, such as scrunchies and hair ribbons.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

!Please understand that all KIMONO KOMONO items are handmade using upcycled vintage Kimonos. There may be small stains and sewing creases from them being Kimonos in their previous lives, and not all sewing and other aspects will be perfect.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Parcel Locker 10040 95240, 89-91 Dalley St., Mullumibmby, NSW 2482 Australia

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello.kimono.komono@gmail.com